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Orders & Shipping

Orders

Prices displayed in the shopping cart are in Singapore Dollars

Only 1 discount or promotion code can be used at a time. 

Kindly note that sale merchandise are not exchangeable or refundable. 

You will be redirected to PayPal secured website upon check out. We accept credit card payments via PayPal. You can also choose to make payment from your PayPal account if you have one. We accept Visa, MasterCard and AMEX credit cards.

Delivery Within Singapore

You can choose between the following options:

  • Courier within Singapore: Free for orders (For limited time period only)
  • Self-collect in store: You may choose to collect it in our store at 1M Yong Siak Street during opening hours (weekday 12noon to 7pm, weekend 11am to 7pm)

We use a reliable courier service for all deliveries within Singapore. Please allow 2 - 3 working days for process and delivery of your purchases.

International Shipping

To our friends overseas, we delivery worldwide via DHL. We hear you and have worked towards lowering our international delivery fees. Our revised rates as follows:
  • Delivery within Asia: S$25.00
  • Delivery to Australia & New Zealand: S$25.00
  • Delivery within Europe: S$40.00
  • Delivery to North & South America: S$30.00
  • Delivery to the Middle East: S$50.00
Delivery times vary country to country. On top of shipping costs, tax, customs and import duties will be levied by your local government. All additional taxes and fees are at your responsibility. 
If we do not ship to your country currently, drop us an email! And we'll arrange something for you.
For any enquiries, do contact us at <enquiries@nanaandbird.com>.
Your purchases will be lovingly packaged before they are sent. If it is intended to be a gift, do indicate to us at check out or send us an email and we will be sure to package it appropriately. 

Tracking Your Order

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. You will receive a follow up email notification once your order has been shipped. This message will include a link that will direct you to updated tracking information.

Return Policy

We accept exchange for goods sold within 21 days from date of receipt. Drop us an email <enquiries@nanaandbird.com> and send back the item in its original condition and packaging intact together with the receipt or proof of purchase. 

Return address:
1M Yong Siak Street Singapore 168641

We will provide you with a store credit. Kindly note we do not allow cash refunds. 
There are no refunds or exchanges with sales merchandise. We do seek your understanding in advance.
If you do find any defects in the product, do write to us at <enquiries@nanaandbird.com>.