RETURN & EXCHANGES

Return or exchange of your online purchase is now more fuss-free than ever. 
In view of the Covid-19 situation, we are offering free courier pick up service if you wish to exchange or return your purchases for store credit. 

With the complimentary service, we hope it will give you the assurance to experience our curation of independent labels from all over the world, all of whom need a little respite during this time. And of cos, worry free to try our own nana & bird collection.

For now, enjoy 25% off when you purchase 2 or more items.
So try on our brands at home, exchange or return if it isn't the right item. Brand exclusion applies. Discount automatically applied at check out, or use code CAREPACK.

How do I return/ exchange my order?

  1. Pack your order into the original packaging
  2. Go to our Returns Portal to complete a return form
  3. Our courier service will pick up the package from you at your stipulated time 

How much time do I have to return/ exchange my order?

You can do so within 14 days from when you receive your order. 

Choose to either exchange or return the purchased item(s). 

When will I receive the exchange item?

We will strive to send it back to you within the next 5 working days. However, we would seek your patience during this time, as we work with trusted courier partners to do so safely and promptly.

What happens if I return an item?

Kindly note we do not allow cash refunds. If you like to return an item, a store credit will be issued to your account.

The store credit expires in 12 months and can be used in store and online.

If you do find any defects in the product, do write to us at <enquiries@nanaandbird.com> so we can facilitate a refund.

What if it is a sale item?

We have made the exception to allow for exchange of sale merchandise.

This will allow you to shop worry free online during this time.